Shipping & Processing Times
All orders are packed and shipped during business days (Monday–Friday). Please note that orders placed after 12pm AEST will likely begin processing the following business day.
During peak periods (such as sales or holidays), processing may take a little longer due to higher order volumes.
Once your order has been packed, your shipping method and timeframe begins:
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Express Shipping: 1–3 business days (from dispatch)
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Standard Shipping: 2–8 business days (from dispatch)
Shipping Tips
If your location is a bit tricky (perhaps if you are lucky to live with a long rural driveways and unnamed laneways), we recommend adding extra delivery instructions to help your package get to the right spot on the first go.
Delivery Address Tips
To ensure the fastest and most accurate delivery, please double-check your address when placing your order. We suggest:
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Including unit or apartment numbers
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Adding any relevant landmarks or access notes
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Avoiding PO boxes if possible
Sales Periods & Sale Item Stock
During major sales and promotions, our warehouse gets busy – really busy. While we aim to maintain our usual turnaround times, slight delays in packing and dispatch may occur. We appreciate your patience during these periods as our team works hard to get every order out the door.
For sale items, please note that you might be snagging the last item of its kind. Occasionally, stock updates lag by a fraction of a second and we discover that final item has already walked out the door. If that happens, we’ll get in touch right away to sort things out and make it right.
Sale & Final Sale Items – Please Read Before Purchasing
Many of our sale items are eligible for return or exchange, but some may be marked as “Exchange Only” or “Final Sale”, which means they are not eligible for a refund or return.
We always indicate this clearly on the product page and again at checkout, so you’ll know before you buy. We recommend double-checking your size and product details to make sure you're happy with your selection.
If you’re unsure or have questions before placing your order, our Customer Service team is always happy to help.
